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Claims handling is a key tenet of risk management. Once a claim is made, clients discover

how quickly, fairly, and clearly their insurer operates.  It is essential to use excellent

claims management processes to mitigate risk.


Tokio Marine Canada Ltd. Is committed to the prompt and professional processing of claims.




Tokio Marine Canada is committed to the prompt, fair, and professional handling of your claim. We believe in working collaboratively with our trusted counsel and adjusters, adhering to established service guidelines to ensure we provide you with the highest level of customer service every step of the way.


We understand that having a claim can be stressful. As a result, we are dedicated to simplifying our claims process to make it as easy as possible for you. Whether you need to make a claim, report a claim against you, are unsure whether a specific circumstance might result in a claim, please contact us at:



Afterhours:          1-888-304-3369


Please note that coverage available under your Policy is determined on a case-by-case basis once we obtain the necessary information to properly assess your claim. In our efforts to expedite and efficiently handle your claim or inquiry, please be ready to provide any of the following information:


  • Policy Holder/Company Name & Contact Information
  • Policy Number
  • Loss details
  • Copies of relevant documentation (e.g. pleadings, notice, demand letters)